Sendaviva's commitment to disability is as firm as it is transversal. Since our creation, the park has been increasingly offering multiple facilities for people with disabilities and their companions, from the reduced entrance fee, to the design of access, travel and the environment of our shows, we have taken into account Universal Accessibility criteria. Similarly, our restaurants, Villa Sendaviva and partner hotels take into account the requirements of those who need accessible environments, products and services.
We offer different types of facilities on arrival and internal displacements for those who may require mobility aids. In Sendaviva we have reserved parking spaces for vehicles with parking cards for people with reduced mobility. These spaces are in the parking lot closest to the entrance of the park.
Inside, there is also wheelchair adapted transportation that can take those who require it through the different areas of the park. In addition, we offer a free wheelchair loan service for those who may need it. This service requires a deposit of 20 euros, which is returned upon delivery of the wheelchair.
At the park access ticket booths there is a counter with a magnetic induction loop for people who use hearing aids or cochlear implants. These people, by placing their device in the "T" position, will receive the voice of the staff attending them, avoiding ambient noise, and their listening will be much more comfortable and pleasant. The counter is properly signposted.
The staff that attends at the information points, transportation, attractions and shows at Sendaviva is trained in the treatment and care of people with disabilities. Trust them to make your experience in the park safe and fun.
All areas of the park have restrooms with accessible cabins for people with reduced mobility. There are separate accessible toilets for men and women. There are also unisex toilets, which allow access to the person accompanying the person with reduced mobility, even if they are not of the same sex.
At Sendaviva, all restaurants are accessible to wheelchair users. And of course, guide and assistance dogs are welcome. Our menus also take into account those with food allergies or intolerances. Please contact our staff if you need help in choosing or picking up your lunch or dinner, also in the fast food restaurants.
At Sendaviva we want everyone to be able to enjoy and get information on our website and our applications. That is why we work to meet digital accessibility standards. In addition, in our social networks we follow accessibility guidelines describing the images we share and using clear language.
People with disabilities, whether minors or adults, always enjoy special discounts on park entrance fees.
Associated Companies: AEPA, Biosphere Responsible Tourism, AIZA and Family Tourism.
Sendaviva 2020 - Sendaviva Viajes: C.I. NA-080. Active and Cultural Tourism Company Registration Number: UETAC041
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