Terms and Conditions of Contract and Right of Withdrawal

4.4. GENERAL CONTRACTING CONDITIONS

GENERAL TERMS AND CONDITIONS OF CONTRACTING - SERVICES of sendaviva.com

Information prior to the contractual process

 

This website sendaviva.com is property of PARQUE DE LA NATURALEZA DE NAVARRA SA with NIF A31737455 and fiscal address in CARRETERA VIRGEN DEL YUGO, S/N,31513 ARGUEDAS(NAVARRA).

 

The General Contracting Conditions regulate the distance selling relationship between PARQUE DE LA NATURALEZA DE NAVARRA SA and the user or customer, in accordance with the legal stipulations, especially the legal stipulations. NATURE PARK OF NAVARRE SA and the user or customer, in accordance with the legal stipulations, in particular, the Law 7/1998, of April 13, 1998, on General Contracting Conditions, the Law 3/2014, of March 27, 2014, by
which amends the rewritten text of the General Law for the Defense of Consumers and Users, Law 3/2014, of March 27th, which amends the rewritten text of the General Law for the Defense of Consumers and Users, Law Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade, and the
Retail Trade, and Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce. Electronic Commerce.

 

PARQUE DE LA NATURALEZA DE NAVARRA SA reserves the right to make the modifications that it deems it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made, through its websites, by any means admissible by law and will be of obligatory compliance during the time they are published on the website. time in which they are published on the web and until they are not validly modified by subsequent modifications. subsequent ones. However, PARQUE DE LA NATURALEZA DE NAVARRA SA reserves the right to apply, in certain cases, Particular Conditions of Use. cases, some Particular Conditions of Contracting with preference to the present General Conditions when it considers it appropriate, announcing General Conditions when it deems it appropriate, announcing them in due time and form. The changes referred to in this changes referred to in this section will not affect contracts made prior to the date of publication of the same. the same.

 

The purpose of the website is to sell tickets for the park.

 

The duration of the contract shall be linked to the completion of the contracted service.

 

As a user or customer, you expressly declare that you know, understand and accept the terms of use and these general terms and conditions. general contracting conditions. In the same way, you declare to be of legal age, or emancipated minor, and to have the legal capacity and capacity to act necessary to access the websites of PARQUE DE LA NATURALEZA DE NAVARRA SAARRA SA. NATURE PARK OF NAVARRE SA websites and contracting through them.

 

The European Commission provides an online dispute resolution platform which is available at the following link. following link: http://ec.europa.eu/consumers/odr/

 

To purchase our services, you can go to the corresponding section of our online store.

 

You can register as a user of the website to make the purchase online in the corresponding section of the website. website. In accordance with the applicable regulations in force regarding data protection, PARQUE DE LA NATURALEZA DE NAVARRA SA informs users that personal data collected during the registration process and subsequent registration process and subsequent purchase, will be incorporated into the processing system owned by PARQUE DE LA NATURALEZA DE NAVARRA SA, in order to process such actions by the user and manage subsequent actions arising from them. manage subsequent actions derived from the same.

 

In accordance with the rights conferred by current legislation on data protection, you may exercise your rights of access, rectification, limitation of processing, erasure, portability and opposition to the processing of your personal data. rights of access, rectification, limitation of treatment, suppression, portability and opposition to the treatment of your personal your personal data as well as the consent given for the processing thereof, by sending your request to the address mentioned above or to the following e-mail address info@sendaviva.com. You may address your request to the competent Control Authority to file the claim you deem appropriate.

 

Once the purchase process is completed, the customer will receive a confirmation of the purchase by e-mail. It is is essential that during the purchase process the user indicates a valid e-mail address. Prior to the provision of the service the client will receive an e-mail with the confirmation of the requested service.

 

If within 24 hours from the end of the service you do not receive the confirmation, please contact PARQUE DE LA NATURALEZA DE NAVARRA SA by phone at or by e-mail. de la NATURALEZA DE NAVARRA SA at the customer service telephone number 948088100 or by e-mail to e-mail info@sendaviva.com.

 

All the contents of the website are in Spanish.

 

Once the service has been rendered, the client will receive the corresponding invoice.

Characteristics, offer and validity of services

 

The qualities of the services offered in our online store are detailed in the section relating to their essential characteristics.
essential characteristics of the same.

 

In the case of a service on offer, the offer price and the validity of the offer shall always be indicated together with its essential characteristics.

 

In compliance with current regulations PARQUE DE LA NATURALEZA DE NAVARRA SA offers information on all its services, their characteristics and prices. about all its services, their characteristics and prices. Nevertheless, PARQUE DE LA NATURALEZA DE NAVARRA SA reserves the right to withdraw, replace or change the services offered through its web page, by simply changing website, by simply changing the content of the same. In this way, the services offered at any the web will be governed by the General Contracting Conditions in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned services. to the aforementioned services.

 

During the provision of the service, there is the possibility of termination of the service due to:

 

Health crisis

 

Meteorological phenomenon

Warranties

 

All services offered on the website are guaranteed according to the type of service, and the time and manner of service delivery you have requested.

 

PARQUE DE LA NATURALEZA DE NAVARRA S.A. has a customer service department, which can be reached by telephone at 948088100 or by e-mail info@sendaviva.com where you will be able to address the corresponding in case of disagreement.

Prices

 

All services indicate the selling price in Euros and include Value Added Tax (VAT).

 

If any other tax is applicable, this would be indicated (IGIC or IPSI).

 

Expenses and services rendered

 

PARQUE DE LA NATURALEZA DE NAVARRA SA only performs services in:

Methods of payment

 

The customer may pay for the service in any of the following ways. During the purchase process you will have to indicate your choice:

 

- VISA or MASTERCARD credit card

 

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information information you transmit to us travels encrypted through the network.

 

Likewise, your credit card information is entered directly on the bank's website, at the POS (Point of Sale Terminal of the Bank). (Point of Sale Terminal of the Bank) and they are not introduced or registered in any server of PARQUE DE LA NATURE PARK OF NAVARRA SA.

 

When paying by VISA or MASTERCARD you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed on the card. date of expiry, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.
security of the transaction.

 

This payment method is valid only on the web.

 

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. card number, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding In such a case, the corresponding debit and recredit entries in the accounts of the supplier and the cardholder shall be made as soon as possible.

 

However, if the purchase had actually been made by the cardholder and the demand for a refund was not the result of the exercise of the right of withdrawal or termination and, therefore the right of withdrawal or termination and, therefore, the cardholder has unduly demanded the cancellation of the corresponding charge, the cardholder shall be obliged to cancel the corresponding charge, had unduly demanded the cancellation of the corresponding charge, the cardholder shall be obliged against PARQUE DE LA NATURALEZA DE NAVARRA SA to compensate the damages caused as a consequence of the cancellation. as a consequence of such cancellation.

 

More information at PayPal: http://www.paypal.com./

- Bizum

It is a quick and easy service where you can send and receive money through your bank's app. The money arrives to our account immediately and securely.

More information on Bizum: https://bizum.es/politica-de-privacidad/

 

PARQUE DE LA NATURALEZA DE NAVARRA SA undertakes to perform the service within the following period: according to the date established by the client.

 

The availability of services offered by PARQUE DE LA NATURALEZA DE NAVARRA SA may vary depending on the service. depending on the service. In case of not being able to provide the service or having to provide it in a period longer than the agreed time, PARQUE DE LA NATURALEZA DE NAVARRA SA will proceed agreed PARQUE DE LA NATURALEZA DE NAVARRA SA will proceed as follows: They will contact the customer, offering the possibility of changing the date or refunding the amount paid.

Right of withdrawal

 

The customer shall have a period of fourteen calendar days to withdraw from the contract, from the date of conclusion of the contract, without penalty and without giving any reason.
without penalty and without giving any reason.

 

The user is informed that he shall only be liable for any diminution in value of the goods resulting from any handling other than that necessary to establish their nature, characteristics or their handling of the goods other than that necessary to establish their nature, characteristics or functioning. their functioning.

 

The exercise of the right of withdrawal must be made by means of notification by telephone communication to 948088100, by sending an e-mail to info@sendaviva.comsending your letter to our address postal address CARRETERA VIRGEN DEL YUGO, S/N,31513 ARGUEDAS(NAVARRA), or through the withdrawal form.

 

According to the provisions of Article 103 of Law 3/2014, of March 27, which amends the revised text of the General Law for the of the General Law for the Defense of Consumers and Users, the supplies of services or goods made in accordance with the consumer's specifications or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from the right of withdrawal. withdrawal.

Specifically, it is covered by the following exception:

 

The rendering of services, once the service has been fully executed, when the execution has begun. has begun.

In the event that the term of the right of withdrawal coincides with the start of the service PARQUE DE LA NATURALEZA DE NAVARRA SA will proceed as follows: The customer will have the right to cancel the service. LA NATURALEZA DE NAVARRA SA will proceed as follows: They will contact the client They will contact the client indicating that the tickets can be cancelled or the date can be changed. Euros for cancellation or 3 Euros for change of date.

Refund of payment


The reimbursement of the amounts paid by the customer shall be made using the same means of payment used by the customer, unless otherwise agreed. used by the customer, unless otherwise stipulated.


PARQUE DE LA NATURALEZA DE NAVARRA SA will pay the amounts paid by the customer within 14 calendar days from the date of receipt of the right of withdrawal. calendar days from the date of receipt of the right of withdrawal.

Claim


If the user wishes to file a complaint, he/she should contact the following e-mail address info@sendaviva.com. Likewise, PARQUE DE LA NATURALEZA DE NAVARRA SA has official complaint forms available for consumers and users. available to consumers and users.

 

Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission facilitates a platform for online dispute resolution, which is available at the following link: https://ec.europa.eu/consumers/odr/

 

Jurisdiction

Likewise, PARQUE DE LA NATURALEZA DE NAVARRA SA reserves the right to file the civil or criminal actions it deems appropriate for the improper use of its website and contents or for the improper use of its contents. civil or criminal actions it deems appropriate for the improper use of its website and contents or for the breach of these conditions. breach of these conditions.

 

The relationship between the user and the provider shall be governed by the regulations in force and applicable in the Spanish territory. Spanish territory. Should any controversy arise, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. NATURE PARK OF NATURE PARK OF NAVARRA SA is domiciled in NAVARRA, Spain.

 

ÚLAST UPDATE: May 26, 2023

GENERAL BOOKING CONDITIONS of sendaviva.com


Pre-booking information


The present General Conditions of Reservation (hereinafter General Conditions) will regulate the commercial relationship between PARQUE DE LA NATURALEZA DE NAVARRA SA and the user or client. relationship between PARQUE DE LA NATURALEZA DE NAVARRA SA and the user or client for the contracting made through the forms that PARQUE DE LA NATURALEZA DE NAVARRA SA makes available on its website. at your disposal in its sendaviva.com.


The reservation through the web sites of PARQUE DE LA NATURALEZA DE NAVARRA SA will suppose the express acceptance, by the client or user of the pages, of these conditions, as well as those of the other web sites. express acceptance, by the client or user of the pages, of these conditions, as well as of the conditions of use conditions of use established for the navigation of the user by the pages property of PARQUE DE LA NATURALEZA DE NAVARRA SA. NATURE PARK OF NAVARRA SA.


These conditions shall apply without prejudice to the application of the legal regulations on the matter that may be applicable in each case. applicable in each case.


The General Contracting Conditions regulate the distance booking relationship between PARQUE DE LA NATURALEZA DE NAVARRA SA and the user or client, in accordance with the legal stipulations, especially the legal stipulations. NATURE PARK OF NAVARRE SA and the user or client, in accordance with the legal stipulations, in particular, the Law 7/1998, of April 13, 1998, on General Contracting Conditions, the Law 3/2014, of March 27, 2014, by which amends the rewritten text of the General Law for the Defense of Consumers and Users, Law 3/2014, of March 27th, which amends the rewritten text of the General Law for the Defense of Consumers and Users, Law Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade, and the Retail Trade, and Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce. Electronic Commerce.


PARQUE DE LA NATURALEZA DE NAVARRA SA reserves the right to make the modifications that it deems it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made, through through its websites, by any means admissible by law and will be of obligatory fulfillment during the time they are published in the time in which they are published on the web and until they are not validly modified by subsequent modifications. subsequent ones. However, PARQUE DE LA NATURALEZA DE NAVARRA SA reserves the right to apply, in certain cases, Particular Conditions of Use. cases, some Particular Conditions of Contracting with preference to the present General Conditions, when it considers it General Conditions when deemed appropriate, announcing them in due time and form. The changes referred to in this referred to in this section will not affect contracts made prior to the date of publication of the same. of the same.


All the contents of the website are in Spanish.


PARQUE DE LA NATURALEZA DE NAVARRA SA informs that the reservation procedure through its web pages is detailed in the corresponding section to formalize the reservation. web pages is detailed in the corresponding section for the formalization of the reservation.


Likewise, PARQUE DE LA NATURALEZA DE NAVARRA SA informs that the user can have access to the conditions of use available on the website. conditions of use available on the same website.


By booking with PARQUE DE LA NATURALEZA DE NAVARRA SA through its website, the user or client expressly declares to know, understand and accept these conditions of use and the General Conditions. From Likewise, the user declares to be of legal age, or an emancipated minor, and to have the legal capacity and capacity to act necessary for the necessary for accessing the websites of PARQUE DE LA NATURALEZA DE NAVARRA SA and contracting through them. through them. The user is responsible for treating confidentially and responsibly the identity and password obtained in the and password obtained when registering as a client, and may not transfer them to anyone else.

 

Once the reservation has been made, the user will see the confirmation of the reservation on the screen, and can print it as proof of the reservation. confirmation as proof of the reservation made.


The booking confirmation and the booking receipt (printout made by the user) shall not be valid as an invoice. as an invoice.

OPERATION OF THE RESERVE


Booking offer and price reference


In compliance with current legislation and, in particular, with Law 34/2002 on information society services and electronic commerce, PARQUE DE LA NATURALEZA DE NAVARRA SA offers, in the society and electronic commerce, PARQUE DE LA NATURALEZA DE NAVARRA SA offers in the corresponding section for the formalization of the booking the corresponding section for the formalization of the reservation, information about all the possible reservations, their characteristics and prices. characteristics and prices. Nevertheless, PARQUE DE LA NATURALEZA DE NAVARRA SA reserves the right to to withdraw, replace or change the offers offered to its clients through its web page, by simply changing their content. simple change in the content of the same. In this way, the products and/or services offered at any given time by PARQUE DE NAVARRA SA's website the website of PARQUE DE LA NATURALEZA DE NAVARRA SA shall be governed by the General Conditions in General Conditions in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the products and/or services offered by the website. at any time, access to the mentioned products and/or services.


Indication of prices


Each possible reservation offered will indicate its price in euros and whether it includes VAT or any other applicable tax. tax that, in its case, is applicable. The prices shown on the screen will be those in force at all times. moment.


Availability


The availability of the offers provided by PARQUE DE LA NATURALEZA DE NAVARRA SA through its website may vary depending on customer demand. website may vary depending on customer demand. Despite the fact that PARQUE DE LA NATURALEZA DE NAVARRA SA updates the database periodically, the reservation requested by the client may be full at that time. full at that moment. In such a case, PARQUE DE LA NATURALEZA DE NAVARRA SA will send an e-mail to the client informing him/her of the impossibility of the reservation. customer informing him/her of the impossibility of the availability of the offer.

Methods of payment

 

PARQUE DE LA NATURALEZA DE NAVARRA SA has the following payment methods:

 

- Full payment at the time of reservation

 

PARQUE DE LA NATURALEZA DE NAVARRA SA requests in the reservations through its web page the data of a credit card, holder of the reservation, in order to formalize the reservation, making the full payment of the total amount of the reservation. of a credit card, holder of the reservation, to formalize the reservation, making the full payment of the total amount of the invoice. invoice.

 

Cancellation of reservation

 

PARQUE DE LA NATURALEZA DE NAVARRA SA has the following cancellation policy:

 

The customer may cancel the tickets 24/48 days prior to the reservation, and the entity will charge 5 Euros for management fees. management costs. After 24 hours the full amount paid will be charged. The entity makes changes to the dates of the the dates of the reservation, being a cost of 3 Euros for the management. In the event that the client does not attend the reservation without prior notice, the entity offers the possibility of changing the tickets for another date, being the cost of the modification management. cost of the management of the modification. If the client does not contact the entity at any time, the full amount will be charged. the full amount will be charged.

 

If the client does not show up for the reservation without prior notice, he/she will be charged the full amount of the reservation.

 

Withdrawal

 

According to the provisions of Article 103 of Law 3/2014, of March 27, which amends the revised text of the General Law for the of the General Law for the Defense of Consumers and Users, the supplies of services or goods made in accordance with the consumer's specifications or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from the right of withdrawal. withdrawal.

 

Claim

 

If the user wishes to file a complaint, he/she should contact the following e-mail address info@sendaviva.com. Likewise, PARQUE DE LA NATURALEZA DE NAVARRA SA has official complaint forms available for consumers and users. available to consumers and users.

 

Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission facilitates a platform for online dispute resolution, which is available at the following link: https://ec.europa.eu/consumers/odr/

 

Applicable law and jurisdiction

 

Likewise, PARQUE DE LA NATURALEZA DE NAVARRA SA reserves the right to file the civil or criminal actions it deems appropriate for the improper use of its website and contents or for the improper use of its contents. civil or criminal actions it deems appropriate for the improper use of its website and contents or for the breach of these conditions. breach of these conditions.

 

The relationship between the user and the provider shall be governed by the regulations in force and applicable in the Spanish territory. Spanish territory. Should any controversy arise, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. NATURE PARK OF NATURE PARK OF NAVARRA SA is domiciled in NAVARRA, Spain.

 

LAST UPDATED: May 26, 2023

RIGHT OF WITHDRAWAL - EXTENDED INFORMATION

RIGHT OF WITHDRAWAL FORM CLAUSE

In accordance with the provisions of the current and applicable regulations on the protection of personal data, we inform you that the data obtained from this form will be incorporated into the processing system owned by PARQUE DE LA NATURALEZA DE NAVARRA SA with NIF A31737455 and registered office located at CARRETERA VIRGEN DEL YUGO, S/N,31513 ARGUEDAS(NAVARRA) in order to attend to your right of withdrawal under the provisions of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November. Your data will be kept for the period of time strictly necessary to comply with the aforementioned precepts, unless there is a legal obligation to keep them. The legal basis for processing is compliance with a law and/or the contractual relationship we have with you.

You may exercise your rights of access, rectification, limitation of treatment, suppression, portability and opposition to the treatment of your personal data as well as the consent given for the treatment of the same, by sending your request to the address CARRETERA VIRGEN DEL YIJGO, S/N,31513 ARGUEDAS(NAVARRA) or to the following e-mail address info@sendaviva.com.

You may contact the competent Control Authority to file the complaint you deem appropriate.

The sending of this form implies the formalization of your right of withdrawal and consequently, the extinction of the obligation of the execution of the contract concluded between the parties. Once your request has been processed, PARQUE DE LA NATURALEZA DE NAVARRA SA will send you an acknowledgement of receipt through the communication channel that you have indicated on the form. We remind you that you should keep it as proof of the exercise of your right of withdrawal.

MODEL WITHDRAWAL FORM (WEB FORM)

PARQUE DE LA NATURALEZA DE NAVARRA SA may include in its website the following cancellation form with the minimum content indicated:

WITHDRAWAL FORM

In accordance with the provisions of the current and applicable regulations on the protection of personal data, we inform you that the data obtained from this form will be incorporated into the processing system owned by PARQUE DE LA NATURALEZA DE NAVARRA SA with NIF A31737455 and registered office located at CARRETERA VIRGEN DEL YUGO, S/N,31513 ARGUEDAS(NAVARRA) in order to attend to your right of withdrawal under the provisions of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November. Your data will be kept for the period of time strictly necessary to comply with the aforementioned precepts, unless there is a legal obligation to keep them. The legal basis for the processing is compliance with a law and/or the contractual relationship we have with you.

You may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing thereof, by sending your request to the address CARRETERA VIRGEN DEL YUGO, S/N ,31513 ARGUEDAS(NAVARRA) or to the e-mail address info@sendaviva.com.

You may contact the competent Control Authority to file the complaint you deem appropriate.

The sending of this form implies the formalization of your right of withdrawal and consequently, the extinction of the obligation of the execution of the contract concluded between the parties. Once your request has been processed, PARQUE DE LA NATURALEZA DE NAVARRA SA will send you an acknowledgement of receipt through the channel of communication that you have indicated in the aforementioned form. We remind you that you should keep it as proof of the exercise of your right of withdrawal.

MODEL WITHDRAWAL FORM (DOWNLOADABLE OR PAPER FORMAT)

PARQUE DE LA NATURALEZA DE NAVARRA SA may provide the user through a free and accessible means the following withdrawal form with the minimum content indicated. The user must fill it in and send it to the entity in such a way that it can keep acknowledgement of receipt.