PRIVACY POLICY
1. Data Controller
PARQUE DE LA NATURALEZA DE NAVARRA, S.A.
Tax ID (NIF): A31737455
Address: Carretera Virgen del Yugo, s/n, 31513 Arguedas (Navarra), Spain
Email: info@sendaviva.com
Telephone: +34 948 088 100
Website: www.sendaviva.com
2. What Personal Data Do We Process?
We may collect and process the personal data you provide through the various forms and services available on the website, including:
- Full name.
- Email address.
- Contact telephone number.
- Postal address.
- Data required for ticket purchases or reservations.
- Information provided in enquiries, requests, or complaints.
- Information related to website browsing and usage through cookies, in accordance with our Cookies Policy.
3. Purposes of Processing
Your data may be processed for the following purposes:
Customer Service and Enquiries
To manage enquiries submitted through contact forms, email, or any other available communication channel.
Reservation and Ticket Purchase Management
To process ticket purchases, reservations, passes, activities, experiences, guided tours, and any other services offered by Sendaviva.
Group and Educational Centre Management
To handle information requests, quotations, and reservations related to groups, schools, associations, or companies.
Camp and Special Activity Management
To organise and manage participation in camps, workshops, educational activities, or special experiences.
Commercial Communications
To send information about promotions, news, activities, events, and services offered by Sendaviva when prior consent has been obtained or where a contractual relationship permits it.
Processing of Images, Videos, Competitions, and Promotions
As part of activities, events, educational workshops, camps, special visits, subscriber experiences, promotional campaigns, competitions, or prize draws, Sendaviva may process personal data, including images and audiovisual recordings, for the following purposes:
Participation in Competitions, Prize Draws, and Promotions
To manage registration, organisation, and resolution of competitions, prize draws, promotional campaigns, or activities organised by Sendaviva, as well as to contact winners and carry out any communications related to these activities.
The legal basis for this processing is the participant’s consent and, where applicable, the execution of the corresponding terms and conditions.
Collection and Use of Images and Videos
During activities, events, workshops, camps, special visits, educational initiatives, or promotional campaigns, photographs and audiovisual recordings may be taken for informational, educational, promotional, and corporate communication purposes.
These images may be published through:
- Sendaviva website.
- Official social media channels.
- Promotional and advertising materials.
- Printed or digital publications.
- Press releases and media outlets.
- Corporate reports, records, or documentation.
Where required by law, Sendaviva will obtain the appropriate authorisations in advance.
Minors
For activities involving minors, the processing of personal data and images will be carried out in accordance with applicable regulations and, where necessary, with the prior authorisation of parents or legal guardians.
Image Retention
Images and recordings may be retained for as long as they maintain informational, historical, educational, promotional, or corporate value for Sendaviva, unless the data subject requests their deletion where legally applicable.
Exercise of Rights
Participants may exercise the rights described in this Privacy Policy regarding the processing of their personal data and images by contacting: info@sendaviva.com
Service Improvement
To analyse website usage and user interaction in order to improve browsing experience, content, and services provided.
4. Legal Basis for Processing
The legal grounds that legitimise the processing of your data are:
- Performance of a contract or implementation of pre-contractual measures.
- Compliance with legal obligations.
- Consent granted by the user.
- Sendaviva’s legitimate interest in improving its services and ensuring website security.
5. Data Retention Period
Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected.
Afterwards, the data may remain blocked for the periods required by applicable legislation in order to address any potential legal liabilities.
Data used for commercial communications will be retained until the user withdraws consent or requests deletion.
6. Data Recipients
Your data may be disclosed to:
- Public authorities where legally required.
- Financial institutions for payment processing.
- Law enforcement agencies when legally required.
- Technology providers and partner companies that provide services necessary for website operation or reservation management, acting as data processors.
Personal data will not be transferred to third parties for commercial purposes unrelated to Sendaviva.
7. International Transfers
Where certain technology providers used by Sendaviva are located outside the European Economic Area (EEA), any international data transfers will be carried out with the safeguards required by applicable data protection legislation.
8. User Rights
You may exercise the following rights:
- Right of access.
- Right to rectification.
- Right to erasure.
- Right to object.
- Right to restriction of processing.
- Right to data portability.
- Right to withdraw consent at any time
To exercise any of these rights, please contact: info@sendaviva.com or send a written request to:
PARQUE DE LA NATURALEZA DE NAVARRA, S.A.
Carretera Virgen del Yugo, s/n
31513 Arguedas (Navarra)
The request must allow identification of the data subject and clearly specify the right being exercised.
9. Complaints
If you believe that the processing of your personal data does not comply with applicable regulations, you may lodge a complaint with the Spanish Data Protection Agency (AEPD): https://www.aepd.es
10. Information Security
Sendaviva implements the technical and organisational measures necessary to ensure the security, confidentiality, and integrity of the personal data processed and to prevent its loss, alteration, or unauthorised access.
11. Changes to the Privacy Policy
Sendaviva may update this Privacy Policy to adapt it to regulatory changes or improvements in the services provided.
Any significant changes will be published on this page.
Last updated: June 2026